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Publication Scheme

All Regulator of Social Housing providers must make key relevant organisational information openly available to social housing residents, helping them understand how we operate. In line with our value of transparency, we are making this information available to all residents as well as the wider public.

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This page brings together useful information regarding ExtraCare in one simple place, so you can quickly find what you need.

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About us

Our Board and Executive Team

Our Committees

Our Group Structure

Membership

Our Regulators

News Publications

Vision, Mission, and Values

Board Responsibilities and Delegations

Code of Governance

Complaints Handling

How Residents can get Involved

Our Strategy – Corporate Plan 2022-27

Partnerships/Collaborations

Modern Slavery Statement

Annual Report and audited financial statements

How we raise and spend money

Gender Pay Gap Reports

Annual Report for Residents

Key Facts

Annual Report and audited financial statements

Annual Complaints and Service Improvement Report

Self-Assessment Against the Housing Ombudsman’s Complaint Handling Code

Belonging

Environmental, Social and Governance

Health & safety compliance

Independent research demonstrating impact

CQC ratings

Retirement Villages

Resident Handbook

Safety and Security

Later Living

Example Properties for Sale

Rent and service charge guidance

Repairs and maintenance

Selling a retirement property

Care, support and wellbeing services

Your community

Safety and Compliance Approach (Statutory registers).

Making a request for further information

Residents and Prospective Residents Privacy Notice

Request a brochure

Enter your details and we will email the brochure to you.

Better Lives Brochure Request
Discover Later Living Brochure Request
Privacy consent

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