Safeguarding

Safeguarding means protecting an individual’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect. At ExtraCare we have a policy on Safeguarding Adults and Children at Risk which can be found in the reports and policies section of our website.

Abuse & neglect

Anyone can suffer abuse regardless of age, race, religion, ability, sexual orientation, gender, or economic status. Abuse is mistreatment by any other person or persons that violates a person’s human and civil rights. Abuse is a single or repeated act, or lack of appropriate action, occurring within a relationship where there is an expectation of trust, which causes harm or distress to a person.

The following list of types of abuse is not exhaustive but rather illustrative of the kinds of abuse that might be experienced.

• Physical
• Emotional or psychological
• Financial
• Domestic violence
• Sexual
• Discriminatory
• Organisational
• Neglect by another person or people
• Self-neglect
• Cuckooing
• Radicalisation

If there’s an immediate danger contact 999 for assistance in the first instance. If the situation is not an emergency, you can speak to your local police department by calling 101.

If you’re a staff member and you need support with a potential safeguarding situation that doesn’t require immediate police assistance, please contact your Line Manager without delay who will be able to assist you further. You can find further information including policies and processes on SharePoint or contact our Safeguarding Lead for advice at: safeguarding@extracare.org.uk.

If you’re an ExtraCare customer/resident, you can contact the Location Staff team or our Safeguarding Lead/Deputy Safeguarding Lead via the following confidential email address to discuss or seek advice in relation to any potential safeguarding concerns: safeguarding@extracare.org.uk.

You can also contact social services to report your concerns. To contact your local authority who will be able to assist you with your enquiry; here is a Local Authority contract matrix for ease of reference. Alternatively, you can download the NHS Safeguarding app.