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New facilities management contracts announced by ExtraCare

The ExtraCare Charitable Trust is delighted to announce that five contractors have been awarded long-term facilities management contracts, covering both soft and hard services across its nationwide portfolio.

The contracts have been awarded following the successful completion of a project that sought to appoint a reduced number of contractors, creating a consolidated, more efficient, and manageable supply chain. It is hoped that the consolidation from over 100 contractors to five, will improve a number of key services offered to residents and drive efficiencies.

Soft facilities management contractors will provide grounds maintenance, tree pruning and hedge trimming, accommodation, building and window cleaning as well as car park cleaning services.

Hard facilities management contractors will provide responsive, void and cyclical maintenance of building elements including both daytime and OOH emergency callouts, periodic servicing, maintenance, and testing of mechanical installations.

The Board of Trustees approved recommendations from the internal project group to award soft facilities management service contracts to Fidelis Contract Services Ltd and Just Ask Estate Services Ltd, whereas hard facilities management services were awarded to Dodd Group Ltd, J Tomlinson Ltd, and First in Service Ltd.

Head of Property and Environment for ExtraCare, Aran Duggan comments:

“This is a major step forward for ExtraCare, and in particular for our repairs and maintenance area of operation. I am confident that in time, the partnerships with our new contractors will make daily tasks easier, make us more efficient and ultimately improve the service we provide to our residents and location teams.”

Commenting on the awarding of the contract Darroch Baker, Managing Director (FM) at J Tomlinson Ltd added:

“We are really pleased to partner with ExtraCare in the delivery of a reliable, friendly and compliance based hard facilities management services across their locations, reinforcing J Tomlinson’s building and maintenance services offering in the ever-growing retirement sector.

Having already worked with ExtraCare on a number of comprehensive refurbishment schemes, we are highly familiar with their processes, vision and values, and look forward to working closely together over the next five years to create better lives for residents.”

Jon Shaw, Managing Director of Fidelis Contract Services added: “We are delighted that we have been selected to provide such a critical solution to ExtraCare, strengthening this well-established partnership of over ten years.

This fantastic opportunity has allowed us to forge stronger relationships with our supply chain partners, providing ExtraCare a bespoke, reliable and fit for purpose full suite of services.

We look forward to providing community-based support through village projects and charitable work, whilst delivering newly improved “world class” contracted services to our prestigious and valuable client.”

Contracts officially began April 1, 2022.