Staff and Volunteers honoured for outstanding contributions to ExtraCare

Sue Crump and her husband Phil were the second couple to move into Longbridge when the village opened its doors on 10th July 2017. Since that time Sue has been an integral part of village life carrying out several volunteer roles to support the integration of new residents into the village. One of Sue’s stand out qualities is compassion. This quality is seen in Sue’s greatest achievement at the village when establishing a weekly stay and play within 6 months of moving into the village. This amazing club which is managed totally by Sue her husband Phil and various resident volunteers has provided a safe and engaging haven for hundreds of under five children from the local community for the last 8 years. A true inspiration from someone who has brought their lifetime passion of commitment to excellence in childcare to the Village and ExtraCare.

Janet is a true unsung hero of Hagley Road who has quietly and selflessly supported vulnerable residents for over 11 years. From transporting people to medical appointments and shopping for residents when they are sick, to offering her own home to residents, Janet goes above and beyond with dignity and compassion. Despite facing her own challenges, she continues to provide tireless advocacy and moral support. Her unwavering dedication and humility make her richly deserving of recognition.

Clive consistently goes above and beyond in his role at Pannel Croft Village within the maintenance team. He’s known for his approachable and welcoming demeanour, he is always ready to assist, no matter the task.   His reliability, strong work ethic, and ability to multi-task effectively make him an invaluable member of the team. Colleagues and residents praise his willingness to make time for others and his helpful, can-do attitude. This award recognises his outstanding contribution and continued dedication to our Village and ExtraCare.

Kay joined Bournville Gardens in 2015 one month before the village opened as Hospitality & Bar Host and is one of the original team members still working in the village.     Kay has grown with the village and knows the residents’ expectations; customer service is second to none and is always prepared to go the extra mile.  Residents always come first, and Kay will help in every way possible always with a smile, even on a Tuesday night “Kay’s Cobs” are a sell out. Kay has gone from strength to strength and is a key member of the hospitality team and an excellent mentor to new staff. Kay continues to contribute with new ideas enhancing the residents’ experience here within the village

Abtar is the driving force behind the volunteer community at Earlsdon Park Village. Through his dedication, professionalism, and genuine compassion, Abtar has built a thriving network of more than 130 volunteers who play an essential role in village life. He takes great care to match each volunteer to the right role, offering ongoing training and support so they can truly flourish. Abtar’s leadership was instrumental in the organisation achieving the Investors in Volunteering Award, where his enthusiasm, and personal commitment made a lasting impression on assessors and colleagues alike. His warmth, integrity, and belief in the power of volunteering perfectly embody the values of ExtraCare. Abtar is an inspiration to those around him and a truly deserving recipient of the Liz Taylor Memorial Award. Abtar commented: “I am honoured to have been chosen as a winner for this year Liz Taylor Award. It is truly humbling that so many colleagues and residents had nominated me for the award. I have been with ExtraCare for 6 ½ years as the Volunteer Organiser and am fortunate to say that I love my job and working with so many of our fantastic residents. Winning the award motivates me to keep pushing myself to make the volunteer service inclusive for all people – the award represents recognition for all of the work that I have done, and it feels amazing.”

Martin is an extraordinary resident volunteer whose dedication and generosity enrich the lives of everyone at our village. Whether he’s collecting and organising recycling twice a week for residents who need support, volunteering at reception, helping set up for events, or contributing his insights to both the finance and scrutiny groups at St Oswald’s, Martin does it all with unwavering enthusiasm. Nothing is ever too much for him, and his tireless efforts make a profound difference to both residents and staff. We honestly don’t know how he finds the time to do so much, but we are eternally grateful for everything he does.      Martin commented: “It came as a total surprise as I have always felt that what help I give others is nothing more than the ‘right thing to do’, especially when it concerns those aged/disabled and less fortunate than myself. It has given me great pleasure to do so for the last 11 years and 9 months as a resident here so in my small world I thank you all again, this award really means a lot.”

Gemma is Senior Housing Officer at Stoke Gifford Village, she is a warm hearted, kind, and professional leader who naturally brings the best out of everyone who knows her. Gemma embodies the vision and values of ExtraCare by empowering her staff to reach new professional standards, supporting residents to see their full potential; Gemma cares deeply about the lives and ambitions of everyone; she works incredibly well with colleagues across ExtraCare to problem solve and she is transparent in her open and honest conversations to challenge and improve standards. Gemma goes the extra mile. Nothing is too much trouble, and she has helped make people feel included and welcomed as they begin their career or settle into their new home. Gemma commented: “I’m absolutely delighted to have won the Liz Taylor Award! It’s such a lovely recognition of the work we do. Working as a Senior Housing Support Assistant can be challenging at times, but it’s also incredibly rewarding. The support from both the residents and my colleagues makes a real difference.”

Wasana joined ExtraCare and Lovat Fields in July 2007 as a Housekeeper, shortly after arriving from Sri Lanka in February 2007. Her journey since then is a powerful testament to unwavering dedication, commitment, and a persistent drive for positive change. Starting as a Housekeeper, Wasana has flourished, demonstrating a remarkable career trajectory: progressing through Head Housekeeper, Housing Support Assistant, Administrator, and interim Care Coordinator, to her current vital role as Senior Housing Support Assistant. Her professional evolution is a testament to her belief and faith in service that benefits others. Every day, Wasana embodies our core values of empowering, collaboration, compassion, and transparency with both residents and colleagues. Her presence is a living embodiment of a deep-seated wish for the well-being and happiness of all residents. Her constant drive and focused attention have been instrumental in moving forward and improving services at Lovat Fields. She is a shining example of what can be achieved through commitment and growth, demonstrating how an ethical, intentional life of service enriches both the individual and the community. Wasana added: “I consider myself fortunate and extend my heartfelt gratitude for all who voted, supported, or encouraged me over the last 18 years. I feel privileged to receive this award. Thanks a million for your encouragement.”

Bernie our chef works tirelessly in the kitchen at Humber Court, providing not only freshly prepared hot meals each day but also catering for events, meetings, and training sessions both within and outside of ExtraCare. She consistently goes above and beyond her duties, carefully managing costs and always striving to deliver a profit where possible. Her baked goods have become legendary across ExtraCare! Bernie starts her mornings early to handcraft an array of delicious sweet and savoury treats. Her dedication, skill, and passion shine through in everything she makes. She works exceptionally hard to deliver a high-quality service to the Humber Court community and to everyone who visits. Bernie commented “I am so proud to be nominated and honoured with a Liz Taylor award this year!”

Abigail is an outstanding and valued member of the Wixams team, consistently demonstrating dedication, kindness, and professionalism in all she does. She is a reliable and hardworking individual who goes above and beyond her duties, offering friendly and efficient service with a warm, welcoming smile. Abigail is known for her compassionate nature and willingness to help, particularly with less able residents assisting them with meals, mobility, and ensuring they feel comfortable and supported. She creates a positive atmosphere in the bistro, where residents and colleagues alike speak highly of her cheerful demeanour and genuine care. Consistently described as polite, courteous, and always willing to go the extra mile, Abigail is truly an asset to ExtraCare. Abigail commented – “I am truly humbled and grateful to receive this recognition from both staff and residents. I feel privileged to work alongside such a wonderful team who support and look out for each other.”

Jo is an amazing advocate for all the ExtraCare values which are demonstrated within her behaviour. Voluntarily, Jo took on the role of staff ambassador at Lark Hill, and she is absolutely shining in this role, helping others and supporting people who may be struggling. With the recent death of our colleague, Jo has been a pillar of strength for our team, a friendly face, and an amazing listener. Jo is an inspiration and goes above and beyond for residents and other team members, always doing the right thing even in difficult circumstances. We are truly thankful for her efforts and proud to call Jo our colleague. Jo added: After working at Lark Hill for 15 years in care I took a chance for a change of role in the housing team. I’ve been in the role since February and love it! Every day is different I get to meet a lot of different residents who in my 15 years I’ve never met before. Here’s to the next 15 years!

Des moved to New Oscott Village in February 2010, and he has been an active volunteer ever since. Serving first as Vice Chair and later as Chair, Des has been a constant point of contact for residents—always ready to listen, help, and work with staff to improve village life. Even during Covid he remained dedicated, coordinating support and communication across the community. Des is a key supporter of village events—selling tickets, setting up and tidying rooms, and organising popular race and quiz nights that attract up to 130 residents. Known affectionately as “Mr Christmas,” he fundraises year-round for decorations, transforms the village for the holidays, and even becomes Santa for the annual “Breakfast with Santa” enjoyed by residents’ families and local children. Always putting others first, Des embodies the spirit of community, kindness, and commitment that makes NOV such a special place. Des added: “I feel very proud to win the award as it is a tribute not only for me but it’s recognition of the work that all volunteers do to help our villages.”