‘Here you know there is someone who will help you out’
![](https://www.extracare.org.uk/app/uploads/2023/06/Here-you-know-there-is-someone-who-will-help-you-out-optimized.jpeg)
It was thanks to Chrishanti that she discovered she had a deep vein thrombosis in her leg. Chrishanti sent her to the GP who sent her straight to hospital. ‘If it hadn’t been for Chrissie I wouldn’t have known,’ she says.
Ann believes ExtraCare’s Well-being service is essential. ‘Chrissie is fantastic,’ she says. ‘She is so knowledgeable. She helps in every way she can.’
The Well-being Advisor offers a well-being assessment for all residents. A resilience tool has been incorporated into the well-being assessment, to help identify personal goals with residents and help them to reduce their level of frailty and become more resilient. Each resident who has an assessment is given a frailty status. Ann was diagnosed as pre-frail with an increased risk of diabetes.
Ann moved into Lark Hill in 2009 and enjoys the security of living in the village. ‘I’m on my own,’ she says. ‘Here you know there is someone who will help you out. The staff are absolutely wonderful. This is one of the best moves I have ever made.’
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