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ExtraCare achieves two ‘outstanding’ ratings by CQC

Residents and staff at The ExtraCare Charitable Trust’s Brunswick Gardens Village in Sheffield and Reeve Court Village in St Helens are celebrating an ‘outstanding’ rating for the quality of their care service following recent inspections by the Care Quality Commission (CQC).

The two awards take the total of ExtraCare’s villages to be rated ‘outstanding’ to twenty percent – a fantastic result for the charity and its 4,500 residents.

Highlighting the care, support, and activities at Brunswick, the latest CQC report stated: “People received a comprehensive assessment of their care and support needs which gave clear guidance on the support people needed. Care is personalised and flexible so that each person’s support reflected their preferences. The range of activities was extensive and varied providing outstanding choices which supported people to live meaningful, active and fulfilling lives.”

For Reeve Court, the CQC report highlighted: “Staff provided excellent care and support that was given in a way people preferred. This resulted in consistent and positive outcomes that exceeded expectations. Staff worked hard to provide a consistently better quality of life for people, supporting them to develop in areas such as social interaction and independence.”

The ratings follow the charity’s recent research results with Aston and Lancaster Universities that found that residents living in its retirement communities are less anxious, more active and less likely to fall. The study also revealed a 14.8% reductions in depressive symptoms amongst residents after three years, and annual NHS savings of 38% per person.

ExtraCare has been operating in Sheffield since 2008 and St Helens since 2004. The two Villages provide homes, care and an inspirational lifestyle to more than 450 older people living in 423 apartment homes with a wide range of facilities including a restaurant and café bar, village hall, fitness gym, craft room, woodwork room, IT suite, hairdressing salon and library.

Regular activities which are open to both residents, volunteers and the wider community representing all ages may include: Tai chi, gym, cycling, model railways, choir singing, gardening and regular social events.

The Villages are both a partnership. ExtraCare manages the services and the buildings are owned by our housing partner Your Housing Group. Homes are affordable with a range of outright purchase, shared ownership, and tenancy options available.


Commenting on the CQC ‘outstanding’ rating, Diane Whitehead, Village Manager at Brunswick Gardens Village said: “We’re absolutely delighted to receive an outstanding rating from the Care Quality Commission. As a charity, we exist to create better lives for older people and are committed to raising the standards of care for our residents who need it. The result is a testament to our dedicated staff team who work tirelessly, they should be very proud.”

Emma Jones, Head of Care at Reeve Court said: “The staff and residents at Reeve Court are extremely happy to achieve an outstanding overall rating with the Care Quality Commission. This has been a combined effort for all staff involved to ensure we give the correct and quality support to our residents. The residents and family tell us how good we are and now it has been supported by CQC.”

Further Information about Brunswick Gardens and their full CQC report can be found here and for Reeve Court found here.


For more information, interviews and case studies please contact: Cheryl Flounders on 02476 507 917 or at

The ExtraCare Charitable Trust

ExtraCare is a registered charity established in 1988 and based in Coventry. Our vision is better lives for older people and our mission is creating sustainable communities that provide homes older people want, lifestyles they can enjoy and care if it’s needed. To deliver our vision and mission we essentially do three things:

  • We develop new villages
  • We operate villages and schemes
  • We support our villages, schemes and our ‘extra-care’ model through fundraising, advocacy and research

Each village or scheme has 5 to 18 social, health and leisure facilities that are accessible to our residents, volunteers and local people representing all age groups living in surrounding communities. Our Charity Shops help fund care and well-being services for older people living at our each of our locations.



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