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You're safe with us

As lockdown eases, we are opening our doors to the public once again for apartment viewings. However, we remain cautious. Our main responsibility is to keep our residents and staff safe.

We understand that people may be uncertain about visiting our villages. We want to reassure everyone that your wellbeing comes first, and we are continually working to make sure our villages and schemes are safe havens.

During the last few months we have kept our residents safe, infection rates down and ensured staff are equipped with PPE. We have protected 4,500 residents across our 20 villages and schemes by acting decisively. We quickly closed our doors to external visitors, ordered plentiful supplies of PPE and made sure our carers worked with the smallest number of clients possible to contain the virus.

Our residents and staff are resilient. Our carers have gone above and beyond their call of duty during this uncertain period, with many volunteering to help in their spare time. Our residents have been taking part in activities to keep their spirits high and have shown their robust attitude during such a disconcerting time. To them, we want to say thank you.

We would also like to take this opportunity to say thank you to everyone who has supported our villages and residents over the last few months. And say thank you to the NHS and all key workers across the UK too, as well as sending our thoughts to all communities where loved ones have been lost.

Now is the time to move forward and begin to welcome those interested in living at an ExtraCare village or scheme through our doors. We have introduced a booking system so people can only view an apartment by appointment. We have ensured people can view our homes in line with government guidance and have all the relevant safety measures in place.

To find out exactly what measures have been taken and how we can all start to move forward and welcome new residents into our villages and schemes (safely, and in line with current Covid-19 guidance), watch our video:

Our vision, to create better lives for older people, remains; a vision that we have continued to strive toward during the last few uncertain months and will carry on doing so now and in the future.

To book an apartment viewing, contact our locations here.

We look forward to welcoming you back to our villages and schemes and thank you for your continued support.

Related news

Find out how nearly 100 ExtraCare staff and resident volunteers have been honoured by our national trade body (ARCO) for their tireless support, helping to keep our communities safe, happy and healthy. Read more here.