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ExtraCare receives CQC outstanding rating in Birmingham

20 May 2020

Staff at The ExtraCare Charitable Trust’s Hagley Road Village in Birmingham have received an ‘outstanding’ rating for the quality of their care service following a recent inspection by the Care Quality Commission (CQC).

The award takes the total of ExtraCare’s villages to be rated ‘outstanding’ to twenty percent – a fantastic result for the charity and its 4,500 residents across 20 locations.

Commenting on the Hagley Road Village ‘outstanding’ rating, Amanda Lyndon, CQC interim head of inspection for adult social care, said: 

“Our inspection team was very impressed by the level of care and support offered at Hagley Road Village.  People's outcomes were consistently better than expected and their feedback described the care they received as exceptional and distinctive.

“Staff supported cognitive stimulation for people living with dementia through activities including art therapy. Staff also supported people to enjoy meaningful social engagement through music-making and events with the wider local community. 

“The service’s success was supported by a wellbeing advisor who worked alongside healthcare professionals to help people live healthy and fulfilled lives. This included helping people with weight management and specific health conditions, such as osteoporosis. 

“Leaders promoted an open and fair culture, supporting staff to excel in their roles and deliver exceptional standards of care. Policies and systems helped managers have good oversight of the service, and people’s input was used to continually drive improvement.     

“An Outstanding rating is the result of considerable hard work, so I congratulate everyone who made this achievement possible.”      

Commenting on the CQC 'outstanding' rating, Suzanne Faizey, ExtraCare’s care lead and registered manager during the inspection, commented:    

As a charity, we exist to create better lives for older people and are committed to continually raising the standards of care for our residents who need support.

“We are delighted to receive this recognition, especially at this challenging time during the Covid19- crisis, when our care and concern remains firmly focused on supporting our resident community of whom we are so proud.”

The ratings follow the charity’s recent research results with Aston and Lancaster Universities that found that residents living in its retirement communities are less anxious, more active and less likely to fall. The study also revealed a 14.8% reduction in depressive symptoms amongst residents after three years, and annual NHS savings of 38% per person.  

ExtraCare has been operating in Birmingham, in partnership with Birmingham City Council, since 2010. The charity’s five Birmingham villages provide homes, care and an inspirational lifestyle to 1,400 older people living in 1,168 apartment or cottage homes with a wide range of facilities including a bistro and café bar, village hall, fitness gym, craft room, woodwork room, IT suite, hairdressing salon and library. 

Regular activities (outside the Covid-19 crisis) which are open to residents, volunteers and the wider community representing all ages may include: Tai chi, gym, cycling, model railways, choir singing, gardening and regular social events. 

The full Hagley Road Village CQC Report is available here.


For more information, please contact: Richard Tower on 0772 055 3658 or at:

The ExtraCare Charitable Trust

ExtraCare is a registered charity established in 1988. Our vision is better lives for older people and our mission is creating sustainable communities that provide:

To deliver our vision and mission we essentially do three things: we develop new villages, we operate villages and schemes, and we support our villages, schemes and our ‘extra-care’ model through fundraising, advocacy and research.

Each of our 20 village and schemes has 5 to 18 social, health and leisure facilities that are accessible to our residents, volunteers and local people representing all age groups living in surrounding communities. We operate a chain of Charity Shops which help fund care and well-being services for older people living at our each of our locations.