What charges and costs will I need to consider when moving to a retirement village or housing scheme?

ExtraCare is a charity. Our principal aim is to ensure that we can offer our residents a truly rewarding lifestyle at a cost that is affordable and fair for all.

In addition to your purchase or rental costs, each home is subject to some on-going charges. These may vary according to your ExtraCare housing scheme or retirement village and type of tenure. For an explanation of charges, see below.

1. Your Purchase and Rental Options

Depending on the location and your circumstances, you can:

2. Our Charges

In addition to your purchase or rental costs, each home is subject to the following on-going charges (which may vary according to your ExtraCare Scheme or Village and type of tenure):

3.  Additional Costs

Additional costs which vary between different ExtraCare Schemes and Villages may include:

Access to Village Facilities. Whilst access to many of the Village facilities is covered by residents’ charges, membership of specific Village activity clubs and participation in Village entertainment and social outings are usually charged in relation to costs.

4.  Leaving the Village – Purchasers Only

If you leave your purchased home, it will normally be purchased by The ExtraCare Charitable Trust which operates a waiting list of potential residents. The original purchase price of your home is guaranteed to be returned to you or your estate, minus a long term maintenance charge, an administration fee and any outstanding weekly charges. The long term maintenance charge supports renewal and replacement of structural and other integral items in the building, as well as anticipated costs of upgrades and improvements to the Village. See an illustration of this charge.

5.  Availability of Services

Please note, some non-essential services or activities may only be available subject to demand or the availability of staff or volunteer resources. (For example, this might influence the duration of the shop, restaurant and well-being service opening hours, or the availability of some resident activities or specialist/luxury treatments).

6.  Cost Reviews

Residents are informed in advance of annual reviews of their rental costs or other charges.

7.  Help with Costs

The following costs associated with your Village residency may be eligible for support through the Welfare Benefits System:

Our Welfare Benefits Advisors can advise you, in confidence, about your entitlements. In some rare cases, levels of benefit entitlement may be insufficient, but our Welfare Benefits Team is able to complete an affordability assessment with you.

The information on these pages is a guide only and may change or vary between locations. A copy of the lease and tenancy agreement is available upon request. Please ask your local sales advisor for specific information. We would advise prospective residents to seek independent legal and/or financial advice, support and representation as appropriate.

Our Charity’s services are monitored by the Associated Retirement Community Operators (ARCO) which aims to set and maintain high standards for operators of retirement communities in the UK.