Coronavirus (Covid-19) advice before visiting our locations

This page is reviewed and updated regularly. Please check this website again before you visit our locations as things can change very quickly. Restrictions still remain in place.

Page updated on 14 October at 15:00

Important: Please do not visit our retirement communities if you, a member of your household or the person you are intending to visit, are experiencing symptoms of Covid-19. Symptoms include a new continuous cough, a fever, or a loss or change to your sense of taste and smell. If you or anyone in your household has these symptoms you need to self-isolate. If an ExtraCare resident develops symptoms, they should let us know as soon as possible.

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Current Restrictions

Nationally, there is currently a three-tier alert system to prevent the spread of Covid-19 across the country. Restrictions are in place for each of the three tiers.

• These restrictions are summarised, for each of our ExtraCare locations, and listed below.
• Further restrictions may have been introduced at some ExtraCare locations.
• Please check the links to the relevant location web page to see if there are any further restrictions before you consider a visit.

The three tiers are as follows:

Tier 1: Medium

Locations currently in Medium risk areas are:

• Hughenden Gardens Village, High Wycombe
• Lovat Fields Village, Milton Keynes
• Rosewood Court, Wellingborough
• Shenley Wood Village, Milton Keynes
• Stoke Gifford Retirement Village, South Gloucestershire
• St Oswald’s Village, Gloucester
• Sunley Court, Kettering
• Wixams Village, Bedford
• Yates Court, Evesham

In Medium risk areas, there should be no socialising in a group of more than six people (except for those in support bubbles). There is a 10pm curfew on bars, and last call will be at 9.30pm.

Tier 2: High

Locations currently in High risk areas are:

• Bournville Gardens, Birmingham
• Earlsdon Park Village, Coventry
• Hagley Road Village, Birmingham
• Humber Court, Coventry
• Lark Hill Village, Nottingham
• Longbridge Village, Birmingham
• New Oscott Village, Birmingham
• Pannel Croft Village, Birmingham
• Solihull Village, Solihull
• Verona Court, Wolverhampton

In High risk areas, there must be no socialising between households indoors (with the exception of support bubbles), and there must be no socialising between groups of more than six outdoors.

Exercise classes can take place outdoors, if it is possible to avoid mixing with people outside of your household or support bubble. This will happen at the manager’s discretion.

There is a 10pm curfew on bars, and last call will be at 9.30pm.

Tier 3: Very High

Locations currently in Very High risk areas are:

• Brunswick Gardens Village, Sheffield
• Reeve Court Village, St Helens

In Very High risk areas, there should be no socialising with anyone who is not part of your household or support bubble indoors.

The location bar will be closed. Alcohol can only be served as part of a main meal in the restaurant or bistro.

People living in Very High risk areas should avoid staying away from home overnight, either in their local area or elsewhere.

 

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Further Advice for Visitors (where allowed)

In addition to these guidelines, ExtraCare communities ask residents and visitors to comply with the following rules:

• Everyone who is able must wear a face covering in all indoor communal areas of our locations. This applies in all communal areas, including foyers and reception areas, village halls, catering areas and shops. It also applies when ordering food or drink to take away from catering areas.
  • People who are exercising in our gyms or fitness suites do not need to wear a face covering, as long as they are following all of the Covid-19 guidance.
  • People who are eating in at one of our restaurants, cafes or bistros must wear a face covering unless seated at a table to eat or drink.
• For people eating in at one of our restaurants, cafes or bistros, there will be table service only.
• Visitors must follow our infection control procedures. They must:
  • Wear a face covering when walking through the communal areas;
  • Where available, visitors should use the QR code with the NHS app;
  • Use hand sanitiser on entry, sign in and complete our visitor declaration form;
  • Go straight to the apartment and not use any communal facilities or spend time in communal areas other than to reach the apartment; and
  • Be accompanied by an adult visitor at all times if they are under 16.
• Sales viewings and rental viewings have resumed, by appointment only, and we have put measures in place to ensure that the moving-in process is done safely.
• Day centres, social clubs and intergenerational activities remain cancelled until further notice.

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus. Please be assured care and catering services will continue to be provided.

Thank you for your consideration of the steps we are taking which help keep our communities safe and well.