Coronavirus (Covid-19) advice before visiting our locations

This page is reviewed and updated regularly. Please check this website again before you visit our locations as things can change very quickly. Restrictions still remain in place.

Page updated on 14 October at 15:00

Important: Please do not visit our retirement communities if you, a member of your household or the person you are intending to visit, are experiencing symptoms of Covid-19. Symptoms include a new continuous cough, a fever, or a loss or change to your sense of taste and smell. If you or anyone in your household has these symptoms you need to self-isolate. If an ExtraCare resident develops symptoms, they should let us know as soon as possible.


Current Restrictions

Nationally, there is currently a three-tier alert system to prevent the spread of Covid-19 across the country. Restrictions are in place for each of the three tiers.

The three tiers are as follows:

Tier 1: Medium

Locations currently in Medium risk areas are:

In Medium risk areas, there should be no socialising in a group of more than six people (except for those in support bubbles). There is a 10pm curfew on bars, and last call will be at 9.30pm.

Tier 2: High

Locations currently in High risk areas are:

In High risk areas, there must be no socialising between households indoors (with the exception of support bubbles), and there must be no socialising between groups of more than six outdoors.

Exercise classes can take place outdoors, if it is possible to avoid mixing with people outside of your household or support bubble. This will happen at the manager’s discretion.

There is a 10pm curfew on bars, and last call will be at 9.30pm.

Tier 3: Very High

Locations currently in Very High risk areas are:

In Very High risk areas, there should be no socialising with anyone who is not part of your household or support bubble indoors.

The location bar will be closed. Alcohol can only be served as part of a main meal in the restaurant or bistro.

People living in Very High risk areas should avoid staying away from home overnight, either in their local area or elsewhere.

 


Further Advice for Visitors (where allowed)

In addition to these guidelines, ExtraCare communities ask residents and visitors to comply with the following rules:

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus. Please be assured care and catering services will continue to be provided.

Thank you for your consideration of the steps we are taking which help keep our communities safe and well.