Coronavirus (Covid-19) Advice for Potential Visitors

Updated at 4pm on 12 April 2021. This page is regularly updated.

Important: Symptoms of Covid-19 include a new continuous cough, a fever, or a loss or change to your sense of taste and smell. If you or anyone in your household has these symptoms you need to self-isolate. If an ExtraCare resident develops symptoms, they should let us know as soon as possible.

Government Roadmap out of Lockdown Restrictions: 12 April 2021

From Monday 12 April, the Prime Minister has said that people in England will see a further easement in Covid-19 restrictions. The further easement in restrictions is step two on the Government’s four-step ‘roadmap’ offering us all a route back to a more normal life. At each step we will keep you informed and provide updated guidance on ExtraCare restrictions at our locations.

Easement in Restrictions from Monday 12 April.

On Monday 12 April, the following restrictions will be eased at our locations:

Hairdressers and beauty salons are able to open. There will be separate sessions for residents and external clients, in line with previous guidance. Mobile hairdressers and beauticians are also allowed into residents’ homes.
Gyms are able to open (including the changing rooms). There will be separate sessions for residents and external clients, in line with previous guidance.
Bars will be open for outdoor service only, for residents and visitors.
Resident gatherings, such as commemorative events, are permitted. These events are for residents only and can include a maximum of 15 people.
Guest Suites can be occupied by family members and visitors on a general basis (not just during end-of-life or emergency circumstances).

Restriction Message. Please note, all other current restrictions at our locations remain in place.

ExtraCare Lockdown Restrictions for our Residents and Communities

Residents Should not Invite Visitors into Their Home and Shouldn’t Visit Others. Residents must not invite anyone else into their apartment, bungalow or cottage, or visit anyone else’s apartment, bungalow or cottage. The only exceptions are where visitors are:

Part of their ‘Support Bubble’. (A ‘Support Bubble’ is where a household with one adult joins with another household)
A healthcare professional delivering essential healthcare
Delivering external care and cleaning services
Delivering a pharmacy prescription or Royal Mail post to the front door
A member of staff or contractor providing maintenance services
A member of the ‘999’ services attending in an emergency

Please note: All visitors who don’t work in the location must register at reception.

Residents Should not Invite Visitors into Their Location’s Communal Areas. Family, friends and other visitors are not allowed inside the location building or communal areas unless they are:

Listed in the exceptions above
Part of a ‘Support Bubble’
Trained volunteers providing essential support services, as approved by the Manager

Other ExtraCare Restrictions and Guidance

Wearing Face Coverings in All Communal Areas. Everyone in ExtraCare’s location buildings must wear face coverings when visiting or passing through any internal communal areas. (Please, however, respect those who are unable to do this for legitimate health reasons).

Gatherings Inside Location Communal Areas. Residents cannot meet in groups in communal areas within their location’s building. The following exceptions apply:

They are with their household
They are attending a formal staff led support group that has been approved by the manager

Please note: In accordance with the visitor restrictions laid out above, no external tutors, facilitators or entertainers will be allowed in the building.

New Residents. New residents will still be allowed to move into their new home, in accordance with latest Government guidance which will be provided by their location’s ‘move in’ staff.

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus.

Thank you for your consideration of the steps we are taking which help keep our communities safe and well.

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus. Please be assured care and catering services will continue within these restrictions.