Coronavirus (Covid-19) advice and information before visiting our locations

This page is reviewed and updated regularly. Please check this website again before you visit our locations as things can change very quickly. Restrictions still remain in place.

Page updated on 3 August 2020 at 08:00

As we all start to safely emerge from lockdown, we would like to take this opportunity to say thank you to all who have supported our villages and residents over the last few months. And say thank you to the NHS and all key workers across the UK too as well as sending our thoughts to all communities where loved ones have been lost.

This video features our CEO, Mick Laverty, alongside some of our residents, to explain how the last few months have been and how we have so far achieved our mission to protect our community and create a safe haven for all.

We introduced rigorous infection control procedures in early March to reduce the risk of infection and have responded and adapted as Government guidance changed.

Whilst the Government now seeks to ease the restrictions for the general population, it is important to remember that our communities are vulnerable to this virus. 88% of residents across ExtraCare are aged 70 or over. Even with no pre-existing conditions, as people get older there is a higher risk of coronavirus having a more serious impact with infection. 

Restrictions on the number of visitors into our villages and schemes remain in place.

ExtraCare communities have so far managed well in the crisis and we will continue to protect our residents – many of whom are vulnerable. Our property sizes do not lend themselves to social distancing between many people and we need to limit the footfall and risk of transmission from visitors in the communal areas. 


Please do not visit our retirement communities if you, a member of your household or the person you are intending to visit, are experiencing symptoms of Covid-19. Symptoms include a new continuous cough, a fever, or a loss or change to your sense of taste and smell. If you or anyone in your household has these symptoms you need to self-isolate. If an ExtraCare resident develops symptoms, they should let us know as soon as possible.

Other changes to our usual procedures include:

Additional restrictions at some locations

In some of our retirement communities, we had put in place additional measures. This was done because we had residents with suspected symptoms and/or an official diagnosis of Covid-19, and these measures were aimed at restricting the spread of any virus within the location.

No locations currently have additional measures in place. We continue to monitor the situation at each location continuously and carefully and will consider putting in place additional restrictions if necessary.

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus. Please be assured care and catering services will continue to be provided.

Thank you for your consideration of the steps we are taking which help keep our communities safe and well.