Coronavirus (Covid-19) Advice for Potential Visitors

Updated at 3pm on 20 May 2021. This page is regularly updated.

Important: Symptoms of Covid-19 include a new continuous cough, a fever, or a loss or change to your sense of taste and smell. If you or anyone in your household has these symptoms you need to self-isolate. If an ExtraCare resident develops symptoms, they should let us know as soon as possible.

Government Roadmap out of Lockdown Restrictions: 17 May 2021

From Monday 17 May, the Prime Minister has said that people in England will see a further easement in Covid-19 restrictions. The further easement in restrictions is step two on the Government’s four-step ‘roadmap’ offering us all a route back to a more normal life. At each step we will keep you informed and provide updated guidance on ExtraCare restrictions at our locations.

Easement in Restrictions from Monday 17 May.

On Monday 17 May, the following restrictions will be eased at our locations:

Face to face street meetings and Resident Association meetings can recommence;
Household visitors, outside of a residents support bubble will be allowed into a residents apartments (Rule of six still) and into communal areas including attending activities;
Non-essential visiting health professionals will be able to hire communal facilities e.g. audiologists, chiropody and opticians;
External tutors, facilitators and entertainers (including Slimming World) will be allowed;
External visitors will be permitted to attend social gatherings such as wakes and commemorative events but must adhere to social distancing guidelines;
All residents and external visitors will be permitted to use catering facilities indoors including the bar for seated service (without the need for individual risk assessments);
All non-essential volunteer roles can be re-started;
Snooker and table tennis can restart indoors;
All entrance doors will be re-opened for use and main doors can return to automatic; and
Gym sessions no longer need to be separate for residents/external members ‘but’ at least one resident only session per day needs to be made available.

Restriction Message. Please note, all other current restrictions at our locations remain in place.

ExtraCare Lockdown Restrictions for our Residents and Communities

Please note: All visitors who don’t work in the location must register at reception.

Other ExtraCare Restrictions and Guidance

Wearing Face Coverings in All Communal Areas. Everyone in ExtraCare’s location buildings must wear face coverings when visiting or passing through any internal communal areas. (Please, however, respect those who are unable to do this for legitimate health reasons).

New Residents. New residents will still be allowed to move into their new home, in accordance with latest Government guidance which will be provided by their location’s ‘move in’ staff.

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus.

Thank you for your consideration of the steps we are taking which help keep our communities safe and well.

We will keep you updated as national guidance and our own procedures adapt to the changing circumstances associated with the virus. Please be assured care and catering services will continue within these restrictions.