Reports & Policies

Our reports and policies set out our Charity's business principles and aspirations in relation to our residents, employees, volunteers, partners, donors, suppliers and the wider communities in which we work.

If you have a query please contact our Head Office team directly on 02476 506011.

Key Reports

Corporate Plan (2017-2020)

Value for Money Strategy (2017-2020)

Value for Money Self Assessment (2016-2017)

ExtraCare's Annual Report and Accounts (March 2017)

Guide to ExtraCare

Value For Money Self Assessment (2015-16)


Our Birmingham Five Village Programme with Outcomes

Care Quality Commission (CQC) Reports

Our Housing Schemes and Villages are monitored by the CQC, the national health and social care regulator. Links to specific CQC ratings and reports (except for our newest Villages which are yet to be rated), can be found on our Customer Satisfaction pages.


Anti Bribery
Anti Fraud
Anti Social Behaviour
Complaints Management
Conflict of Interest
Data Protection
Environmental Policy
Equality and Diversity
Freedom Of Information
Gifts and Hospitality
Health and Safety
Human Rights
Listening to our Customers
Modern Day Slavery Statement
Resident Involvement
Safeguarding Adults and Children at Risk

ExtraCare's Code of Governance
ExtraCare's Code of Conduct

Website Privacy Policy

If you would like further information on ExtraCare's policies, please contact Fiona Robbins on