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Each month we’ll analyse the results and look for common themes from the comments. We’ll share the key things that we’ve learnt - and our planned actions - in regular “You-Said-We-Did” Schemes or Village communications. Look out for the “You-Said-We-Did” posters on our notice boards, and for updates at your Street Meetings, if you’re a resident.
Got a formal complaint? Want a personal response? In that case we are keen to hear from you personally, so please talk to your location manager or use our 'Tell us your concern' form.
Your feedback helps us grow as a charity, that's why we have installed 'We're Listening' stands in our villages and schemes. You can use the electronic tablet on the stand to rate your experience and provide us with your comments. We review this feedback regularly to improve services. Or, if you prefer, please complete the Feedback Form below.
If you have feedback for us, we'd like to hear it.
If you have a more general complaint or should you be unsatisfied with the way in which your complaint has been dealt with locally, you can email us at [email protected] or use the form below:
The ExtraCare Charitable Trust
7 Harry Weston Road
Binley Business Park