Compliments Complaints

We really want to listen and act on customer feedback, so we’re keen to encourage as many residents and visitors as possible, to rate and review us regularly.

 Each month we’ll analyse the results and look for common themes from the comments.  We’ll share the key things that we’ve learnt - and our planned actions - in regular “You-Said-We-Did” Village communications.  Look out for the “You-Said-We-Did” posters on our notice boards, and for updates at resident Street Meetings, if you’re a resident.

Got a formal complaint? Want a personal response?  In that case we’re keen to hear from you personally, so please talk to us, or use our ‘Tell us your concern’ form.

Are you a resident or relative?

Please contact your local Scheme or Village Manager by phone, email, letter or use our "Tell Us How We're Doing" form in the first instance. Contact details and form downloads are available on our locations pages.

Do you have a more general complaint?

Download our generic "Tell Us How We're Doing" form and return it to our Head Office at 7 Harry Weston Road, Binley Business Park, Coventry, CV3 2SN, or contact us online below.

Feedback form 

If you have a more general complaint or should you be unsatisfied with the way in which your complaint has been dealt with locally, you can email us at or use the form below: 


Writing to us 

Chief Executive
The ExtraCare Charitable Trust
7 Harry Weston Road
Binley Business Park
CV3 2SN 

ExtraCare aims to comply with the ARCO Consumer Code and the Consumer Code for Home Builders.