Each month we’ll analyse the results and look for common themes from the comments. We’ll share the key things that we’ve learnt - and our planned actions - in regular “You-Said-We-Did” Village communications. Look out for the “You-Said-We-Did” posters on our notice boards, and for updates at resident Street Meetings, if you’re a resident.
Got a formal complaint? Want a personal response? In that case we’re keen to hear from you personally, so please talk to us, or use our ‘Tell us your concern’ form.
Please contact your local Scheme or Village Manager by phone, email, letter or use our "Tell Us How We're Doing" form in the first instance. Contact details and form downloads are available on our locations pages.
Download our generic "Tell Us How We're Doing" form and return it to our Head Office at 7 Harry Weston Road, Binley Business Park, Coventry, CV3 2SN, or contact us online below.
If you have a more general complaint or should you be unsatisfied with the way in which your complaint has been dealt with locally, you can email us at firstname.lastname@example.org or use the form below:
The ExtraCare Charitable Trust
7 Harry Weston Road
Binley Business Park