Reports & Policies

Our reports and policies set out our Charity's business principles and aspirations in relation to our residents, employees, volunteers, partners, donors, suppliers and the wider communities in which we work.

If you have a query please contact our Head Office team directly on 02476 506011.

Key documents

Corporate Plan (2017-2020)

Gender Pay Gap Information (2018-19)

Value for Money Strategy (2017-2020)

ExtraCare's Annual Report and Accounts (2018-19)

Guide to ExtraCare

Residents' Handbook


Our Birmingham Five Village Programme with Outcomes

Care Quality Commission (CQC) Reports

Our Housing Schemes and Villages are monitored by the CQC, the national health and social care regulator. Links to specific CQC ratings and reports (except for our newest villages which are yet to be rated), can be found on each location's page.


Anti Bribery
Anti Fraud
Complaints Management
Conflict of Interest
Data Protection Privacy Notice
Data Protection
Engagement Policy
Environmental Policy
Employee Privacy Policy
Equality and Diversity
Gifts and Hospitality
Health and Safety
Human Rights
Modern Day Slavery Statement
Property (Home) and Care Charging Policy
Tenancy Management
Safeguarding Adults and Children at Risk
Unacceptable Behaviour

ExtraCare's Code of Governance
ExtraCare's Code of Conduct

Website Privacy Policy

If you would like further information on ExtraCare's policies, please contact Gemma Duggan on