Reports & Policies

Our reports and policies set out our Charity's business principles and aspirations in relation to our residents, employees, volunteers, partners, donors, suppliers and the wider communities in which we work.

If you have a query please contact our Head Office team directly on 02476 506011.

Key documents

Business Plan (2022/23)

Corporate Plan (2022-27)

ExtraCare's Annual Report and Accounts (2020/21) 

Resident's Annual Report (2021/22)

Residents' Handbook

Care Quality Commission (CQC) Reports

Our Housing Schemes and Villages are monitored by the CQC, the national health and social care regulator. Links to specific CQC ratings and reports (except for our newest villages which are yet to be rated), can be found on each location's page.


Acceptable Behaviour
Anti Bribery
Anti Fraud
Anti-Social Behaviour
Anti-Social Behaviour Information for Residents 
Complaints Policy
Conflict of Interest
Data Protection Privacy Notice
Data Protection
Engagement Policy
Employee Privacy Policy
Equality and Diversity
Gifts and Hospitality
Health and Safety
Housing Ombudsman Complaint Handling Code: Self-Assessment
Human Rights
Mobility Scooter Policy
Modern Day Slavery Statement
Rent Setting Policy
Tenancy Management
Safeguarding Adults and Children at Risk
Whistleblowing Policy

ExtraCare's Code of Governance
ExtraCare's Code of Conduct

Website Privacy Policy



Our Birmingham Five Village Programme with Outcomes


Gender Pay Gap Information (2021)

Terms & Conditions of Purchase



ExtraCare's Annual Report and Accounts (2017/18)

ExtraCare's Annual Report and Accounts (2018/19)

ExtraCare's Annual Report and Accounts (2019/20)

Corporate Plan (2017/20)

Gender Pay Gap Information (2020)

Value for Money Strategy (2017-2020)

If you would like further information on ExtraCare's policies, please contact Sue Allred on