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Top of the Class at School Court

6th September, 2011

Residents at School Court in Hednesford have given the retirement scheme the highest possible rating at the latest resident satisfaction survey.

Back to school 1

Every resident polled said that they were very satisfied with life at School Court.

They listed security as being the most important factor to them in living at the scheme, with independence and companionship being a close second and third.

Over 93 percent of the residents, some of whom have lived at the scheme for over seven years, gave staff at School Court a "very good" or "excellent" rating at being easy to talk to and approachable.

The scheme also got a near-perfect score for the quality of care provided, with everyone voting it excellent or very good, an improvement of six percent since last year.

33 of the scheme's 47 residents took part in the day, which was hosted by the quality team, Fiona Robbins and Michael Spellman. Four School Court residents have also voted by post, and these votes will be counted later in the week.

Fiona said that the result was the best ever for The ExtraCare Charitable Trust. "We usually get good results, but we've never had everyone say it was excellent before," she said. "I'm really impressed."

The survey coincided with residents and staff at School Court enjoying Back to School Day. Scheme manager Lynn Bate dressed as a headmistress, wearing a black gown and carrying a cane and bell, and other members of staff wore school uniforms.

Many residents chose to dress up in pigtails and ties to enjoy the day, as well as taking part in school-style events such as hand inspections, standing up to greet the teacher and learning to recite tongue twisters.

Pictures (clockwise from top)

Residents and staff at School Court, Hednesford, dress up for a "back to school" day.

Resident Martha Wood, known as Pat, is all smiles on Back to School Day.

Dot Bate shows off her tie and pigtails on Back to School Day at School Court in Hednesford.

flickr See more photos on Flickr.

For further information, please contact:

Lucy Henson, PR officer
0789 105 3062
lucy.henson@extracare.org.uk